At All About Jewelry, we always stand by the quality of our products. We guarantee our personalized products to be free of any defects. However, if you notice any quality issue, you may return it in its original condition for a prompt exchange for the same item, or refund.
Returning an Item
- The item/s must be in the same condition that you received them in with all original hangtags and packaging. You can return within 30 calendar days from the date of receipt.
- Please fill out our Returns Form online with all the details about the product, damage, and returns.
- Exchanges: All items should follow the returns process, and a new item will be shipped for the replacement of the returned item.
Getting a Refund
- Once the item has been evaluated and it is eligible for return, we will issue you a refund for the amount of the item/s purchased. Refund will be credited back to the original card payment. For Cash on Delivery, the refund will be e-store credit on your All About Jewelry account.
- From the time we have received your item/s and approved the return, the refund will be issued within 30 business days.
Instructions for Defected/ Damaged Item/s
- If you feel that your item/s is defected in any form, please mention how and what is damaged in your return form. This way we can better understand what is wrong with the item/s once we receive it back at our store.
- The item/s must be in the same condition that you received them in with all original hangtags and packaging.
- We only accept damage returns within 30 calendar days from the date of receipt.
- If the item/s is deemed to be in normal condition and has no manufacturing defect, then we will return the item/s back to you without a refund. Return shipping costs will be charged to the customer.
- Please note that we do not refund or replace item/s that are not in original condition and packaging, damaged items due to misuse or showing signs of wear and tear, even if they are within the return period.
- We do not accept items that have been altered.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at [firstname.lastname@example.org] or [email@example.com] if you have questions about personalization, before placing your order.
Understandably, we are not able to accept cancellations or changes to orders.
NOTE: All About Jewelry also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.